myhealthexplained.com

Our Terms of Use, Privacy Policy & Cookie Policy

Terms of use

1. Introduction

1.1. These terms and conditions shall govern your use of our website.

1.2. By using our website, you accept these terms and conditions in full; accordingly, if you disagree with these terms and conditions or any part of these terms and conditions, you must not use our website.

1.3. If you register with our website, submit any material to our website or use any of our website services, we will ask you to expressly agree to these terms and conditions.

1.4. Our website uses cookies; by using our website or agreeing to these terms and conditions, you consent to our use of cookies in accordance with the terms of our privacy and cookies policy.

2. Copyright notice

2.1. Copyright © 2017 of first publication myhealthexplained.com.au

2.2. Subject to the express provisions of these terms and conditions:

2.3. we, together with our licensors, own and control all the copyright and other intellectual property rights in our website and the material on our website; and

2.4. all the copyright and other intellectual property rights in our website and the material on our website are reserved.

3. License to use website

3.1. You may:

a. view pages from our website in a web browser;

b. download pages from our website for caching in a web browser;

c. print pages from our website;

d. stream audio and video files from our website; and

e. use our website services by means of a web browser,

3.2. subject to the other provisions of these terms and conditions.

3.3. Except as expressly permitted by Section 4.1 or the other provisions of these terms and conditions, you must not download any material from our website or save any such material to your computer.

3.4. You may only use our website for your own personal and you must not use our website for any other purposes.

3.5. Except as expressly permitted by these terms and conditions, you must not edit or otherwise modify any material on our website.

3.6. Unless you own or control the relevant rights in the material, you must not:

a. republish material from our website (including republication on another website);

b. sell, rent or sub-license material from our website;

c. show any material from our website in public;

d. exploit material from our website for a commercial purpose; or

e. redistribute material from our website.

3.7. Notwithstanding Section 4.5, you may redistribute our newsletter in electronic form to any person.

3.8. We reserve the right to restrict access to areas of our website, or indeed our whole website, at our discretion; you must not circumvent or bypass, or attempt to circumvent or bypass, any access restriction measures on our website.

4. Acceptable use

4.1. You must not:

a. use our website in any way or take any action that causes, or may cause, damage to the website or impairment of the performance, availability or accessibility of the website;

b. use our website in any way that is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity;

c. use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software;

d. conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent;

e. access or otherwise interact with our website using any robot, spider or other automated means, except for the purpose of search engine indexing;

f. violate the directives set out in the robots.txt file for our website; or

g. use data collected from our website for any direct marketing activity (including without limitation email marketing, SMS marketing, telemarketing and direct mailing).

4.2. You must not use data collected from our website to contact individuals, companies or other persons or entities.

4.3. You must ensure that all the information you supply to us through our website, or in relation to our website, is true, accurate, current, complete and non-misleading.

5. Registration and accounts

5.1. To be eligible for an account on our website under this Section 6, your information must be correct and accurate.

5.2. You may register for an account with our website by completing and submitting the create account registration form on our website, and clicking on the verification link in the email that the website will send to you.

5.3. You must not allow any other person to use your account to access the website.

5.4. You must notify us in writing immediately if you become aware of any unauthorised use of your account.

5.5. You must not use any other person's account to access the website.

6. User login details

6.1. If you register for an account with our website, you will be asked to choose a user ID, and we will provide you with your password.

6.2. Your user ID must not be liable to mislead and must comply with the content rules set out in Section 10; you must not use your account or user ID for or in connection with the impersonation of any person.

6.3. You must keep your password confidential.

6.4. You must notify us in writing immediately if you become aware of any disclosure of your password.

6.5. You are responsible for any activity on our website arising out of any failure to keep your password confidential, and may be held liable for any losses arising out of such a failure.

7. Cancellation and suspension of account

7.1. We may:

a. suspend your account;

b. cancel your account; and/or

c. edit your account details,

d. at any time in our sole discretion without notice or explanation.

e. You may cancel your account on our website using you’re my settings control panel on the website.

8. Limited warranties

8.1. We do not warrant or represent:

a. the completeness or accuracy of the information published on our website;

b. that the material on the website is up to date; or

c. that the website or any service on the website will remain available.

8.2. We reserve the right to discontinue or alter any or all of our website services, and to stop publishing our website, at any time in our sole discretion without notice or explanation; and save to the extent expressly provided otherwise in these terms and conditions, you will not be entitled to any compensation or other payment upon the discontinuance or alteration of any website services, or if we stop publishing the website.

8.3. To the maximum extent permitted by applicable law and subject to Section 9.1, we exclude all representations and warranties relating to the subject matter of these terms and conditions, our website and the use of our website.

9. Limitations and exclusions of liability

9.1. Nothing in these terms and conditions will:

a. limit or exclude any liability for death or personal injury resulting from negligence;

b. limit or exclude any liability for fraud or fraudulent misrepresentation;

c. limit any liabilities in any way that is not permitted under applicable law; or

d. exclude any liabilities that may not be excluded under applicable law.

e. The limitations and exclusions of liability set out in this Section 12 and elsewhere in these terms and conditions:

f. are subject to Section 9.1; and

g. govern all liabilities arising under these terms and conditions or relating to the subject matter of these terms and conditions, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty, except to the extent expressly provided otherwise in these terms and conditions.

9.2. To the extent that our website and the information and services on our website are provided free of charge, we will not be liable for any loss or damage of any nature.

9.3. We will not be liable to you in respect of any losses arising out of any event or events beyond our reasonable control.

9.4. We will not be liable to you in respect of any business losses, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.

a. We will not be liable to you in respect of any loss or corruption of any data, database or software.

9.5. We will not be liable to you in respect of any special, indirect or consequential loss or damage.

9.6. You accept that we have an interest in limiting the personal liability of our officers and employees and, having regard to that interest, you acknowledge that we are a limited liability entity; you agree that you will not bring any claim personally against our officers or employees in respect of any losses you suffer in connection with the website or these terms and conditions (this will not, of course, limit or exclude the liability of the limited liability entity itself for the acts and omissions of our officers and employees).

10. Breaches of these terms and conditions

10.1. Without prejudice to our other rights under these terms and conditions, if you breach these terms and conditions in any way, or if we reasonably suspect that you have breached these terms and conditions in any way, we may:

a. send you one or more formal warnings;

b. temporarily suspend your access to our website;

c. permanently prohibit you from accessing our website;

d. block computers using your IP address from accessing our website;

e. contact any or all of your internet service providers and request that they block your access to our website;

f. commence legal action against you, whether for breach of contract or otherwise; and/or

10.2. suspend or delete your account on our website.

10.3. Where we suspend or prohibit or block your access to our website or a part of our website, you must not take any action to circumvent such suspension or prohibition or blocking (including without limitation creating and/or using a different account).

11. Variation

11.1. We may revise these terms and conditions from time to time.

11.2. The revised terms and conditions shall apply to the use of our website from the date of publication of the revised terms and conditions on the website, and you hereby waive any right you may otherwise have to be notified of, or to consent to, revisions of these terms and conditions.

11.3. If you have given your express agreement to these terms and conditions, we will ask for your express agreement to any revision of these terms and conditions; and if you do not give your express agreement to the revised terms and conditions within such period as we may specify, we will disable or delete your account on the website, and you must stop using the website.

12. Assignment

12.1. You hereby agree that we may assign, transfer, sub-contract or otherwise deal with our rights and/or obligations under these terms and conditions.

12.2. You may not without our prior written consent assign, transfer, sub-contract or otherwise deal with any of your rights and/or obligations under these terms and conditions.

13. Severability

13.1. If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect.

13.2. If any unlawful and/or unenforceable provision of these terms and conditions would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

14. Third party rights

14.1. A contract under these terms and conditions is for our benefit and your benefit, and is not intended to benefit or be enforceable by any third party.

14.2. The exercise of the parties' rights under a contract under these terms and conditions is not subject to the consent of any third party.

15. Entire agreement

15.1. Subject to Section 9.1, these terms and conditions, together with our privacy and cookies policy, shall constitute the entire agreement between you and us in relation to your use of our website and shall supersede all previous agreements between you and us in relation to your use of our website.

16. Law and jurisdiction

16.1. These terms and conditions shall be governed by and construed in accordance with Australian law.

16.2. Any disputes relating to these terms and conditions shall be subject to the exclusive jurisdiction of the courts of Australia.

17. Statutory and regulatory disclosures

17.1. We are registered in Australia under ABN number 92 121 765 464

17.2. We are registered as My Health Explained Pty Ltd in Australia.

18. Our details

18.1. This website is owned and operated by My Health Explained Pty Ltd

18.2. We are registered in Australia under ABN number 92 121 765 464, and our registered office is at 228A Harbour Drive, Coffs Harbour NSW, 2450, Australia.

18.3. Our principal place of business is at 228A Harbour Drive, Coffs Harbour NSW, 2450, Australia.

18.4. You can contact us:

a. by post, using the postal address above;

b. using our website support form;

c. by email, using the email address published on our website from time to time.

Video viewing and download terms and conditions

1. Introduction

1.1. These terms and conditions shall govern the sale and supply of downloadable videos through our website, and the use of those videos.

1.2. You will be asked to give your express agreement to these terms and conditions before you place an order on our website.

1.3. This document does not affect any statutory rights you may have as a consumer.

2. Interpretation

2.1. In these terms and conditions:

a. "we" means MyHealth ExplainedPtyLtd (and "us and "our" should be construed accordingly);

b. "you" means our customer or prospective customer under these terms and conditions (and "your" should be construed accordingly);

c. "videos" means those videos that are available for purchase on our website; and

d. "your videos" means any such videos that you have purchased through our website (including any enhanced or upgraded version of the videos that we may make available to you from time to time).

3. Order process

3.1. The advertising of videos on our website constitutes an "invitation to treat" rather than a contractual offer.

3.2. No contract will come into force between you and us unless and until we accept your order in accordance with the procedure set out in this Section 3.

3.3. To enter into a contract through our website to purchase downloadable videos from us, the following steps must be taken: you must click the buy button on the product videos series you wish to purchase, and then proceed to the payment page; if you are a new customer, you must then create an account with us and log in; if you are an existing customer, you must enter your login details; once you are logged in, you must consent to the terms of this document; you will be transferred to our payment service provider's website, and our payment service provider will handle your payment; we will then send you an initial acknowledgement; and we will either send you an order confirmation (at which point your order will become a binding contract) or we will confirm by email that we are unable to meet your order.

3.4. You will have the opportunity to identify and correct input errors prior to making your order by viewing and input validation errors alerts.

4. Prices

4.1. Our prices are quoted on our website.

4.2. We will from time to time change the prices quoted on our website, but this will not affect contracts that have previously come into force.

4.3. All amounts stated in these terms and conditions or on our website are stated exclusive of GST.

5. Payments

5.1. You must, during the checkout process, pay the prices of the videos you order.

5.2. Payments may be made by any of the permitted methods specified on our website from time to time.

6. Licensing of videos

6.1. We will supply your videos to you in the format or formats specified on our website, via your user dashboard, and by such means and within such periods as are specified on our website.

6.2. Subject to your payment of the applicable price and compliance with these terms and conditions, we grant to you a non-exclusive, non-transferable license to make any use of your videos permitted by Section 6.3, providing that you must not in any circumstances make any use of your videos that is prohibited by Section 6.4.

6.3. The "permitted uses" of your videos are:

a. viewing your video series via your user account dashboard;

b. playing copies of your videos on not more than 3 desktop, laptop or notebook computers.

6.4. The "prohibited uses" of your videos are:

a. the publication, sale, licensing, sub-licensing, renting, transferring, transmission, broadcasting, distribution or redistribution of any video (or part thereof) in any format;

b. the editing, modification, adaptation or alteration of any video (or part thereof), and the creation of any derivative work incorporating any video (or part thereof);

c. the use of any video (or part thereof) in any way that is unlawful or in breach of any person's legal rights under any applicable law, or in any way that is offensive, indecent, discriminatory or otherwise objectionable;

d. the use of any video (or part thereof) to compete with us, whether directly or indirectly;

e. any commercial use of any video (or part thereof); and

f. the circumvention or removal of, or any attempt to circumvent or remove, the technological measures applied to any video for the purpose of preventing unauthorised use,

6.5. providing that nothing in this Section 6.4 will prohibit or restrict you or any other person from doing any act expressly permitted by applicable law.

6.6. You warrant to us that you have access to the necessary computer systems, media systems, software and network connections to receive and enjoy the benefit of your videos.

6.7. All intellectual property rights and other rights in the videos not expressly granted by these terms and conditions are hereby reserved.

6.8. You must retain, and must not delete, obscure or remove, copyright notices and other proprietary notices on or in any video.

6.9. The rights granted to you in these terms and conditions are personal to you, and you must not permit any third party to exercise these rights.

6.10. If you breach any provision of these terms and conditions, then the license set out in this Section 6 will be automatically terminated upon such breach.

6.11. You may terminate the license set out in this Section 6 by deleting all copies of the relevant videos in your possession or control, or deleting your account.

6.12. Upon the termination of a license under this Section 6, you must, if you have not previously done so, promptly and irrevocably delete from your computer systems and other electronic devices all copies of the relevant videos in your possession or control, and permanently destroy any other copies of the relevant videos in your possession or control.

7. Distance contracts and purchases : cancellation and refund right

7.1. This Section 7 applies if and only if you offer to purchase with us, or contract with us, as a consumer - that is, as an individual acting wholly or mainly outside your trade, business, craft or profession.

7.2. You may withdraw an offer to enter into a contract or purchase with us through our website, or cancel a contract entered into with us through our website, at any time within the period:

a. beginning upon the submission of your offer; and

b. before viewing any of the video series episodes,

7.3. subject to Section 7.3. You do not have to give any reason for your withdrawal or cancellation.

7.4. You agree that we may begin the provision of videos before the expiry of the period referred to in Section 7.2, and you acknowledge that, if we do begin the provision of videos before the end of that period, you will lose the right to cancel referred to in Section 7.2.

7.5. In order to withdraw an offer to contract or cancel a contract or purchase on the basis described in this Section 7, you must inform us of your decision to withdraw or cancel (as the case may be). You may inform us by means of any clear statement setting out the decision. In the case of cancellation, you may inform us using the help form available to you. To meet the cancellation deadline, it is sufficient for you to send your communication concerning the exercise of the right to cancel before the cancellation period has expired.

7.6. If you cancel an order on the basis described in this Section 7, and have not viewed any of your video series you will receive a full refund of the amount you paid to us in respect of the order.

7.7. We will refund money using the same method used to make the payment, unless you have expressly agreed otherwise. In any case, you will not incur any fees as a result of the refund.

7.8. We will process the refund due to you as a result of a cancellation on the basis described in this Section 7 without undue delay and, in any case, within the period of 14 days after the day on which we are informed of the cancellation.

8. Warranties and representations

8.1. You warrant and represent to us that:

a. you are legally capable of entering into binding contracts;

b. you have full authority, power and capacity to agree to these terms and conditions; and

c. all the information that you provide to us in connection with your order is true, accurate, complete, current and non-misleading.

8.2. We warrant to you that:

a. your videos will be of satisfactory quality;

b. your videos will be reasonably fit for any purpose that you make known to us before a contract under these terms and conditions is made;

c. your videos will match any description of it given by us to you; and

d. we have the right to supply your videos to you.

8.3. All of our warranties and representations relating to videos are set out in these terms and conditions. To the maximum extent permitted by applicable law and subject to Section 9.1, all other warranties and representations are expressly excluded.

9. Limitations and exclusions of liability

9.1. Nothing in these terms and conditions will:

a. limit or exclude any liability for death or personal injury resulting from negligence;

b. limit or exclude any liability for fraud or fraudulent misrepresentation;

c. limit any liabilities in any way that is not permitted under applicable law; or

d. exclude any liabilities that may not be excluded under applicable law,

e. and, if you are a consumer, your statutory rights will not be excluded or limited by these terms and conditions, except to the extent permitted by law.

9.2. The limitations and exclusions of liability set out in this Section 9 and elsewhere in these terms and conditions:

a. are subject to Section 9.1; and

b. govern all liabilities arising under these terms and conditions or relating to the subject matter of these terms and conditions, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty, except to the extent expressly provided otherwise in these terms and conditions.

9.3. We will not be liable to you in respect of any losses arising out of any event or events beyond our reasonable control.

9.4. We will not be liable to you in respect of any business losses, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.

9.5. We will not be liable to you in respect of any loss or corruption of any data, database or software.

9.6. We will not be liable to you in respect of any special, indirect or consequential loss or damage.

9.7. You accept that we have an interest in limiting the personal liability of our officers and employees and, having regard to that interest, you acknowledge that we are a limited liability entity; you agree that you will not bring any claim personally against our officers or employees in respect of any losses you suffer in connection with the website or these terms and conditions (this will not, of course, limit or exclude the liability of the limited liability entity itself for the acts and omissions of our officers and employees).

9.8. Our aggregate liability to you in respect of any contract to provide services to you under these terms and conditions shall not exceed the total amount paid and payable to us under the contract.

10. Variation

10.1. We may revise these terms and conditions from time to time by publishing a new version on our website.

10.2. A revision of these terms and conditions will apply to contracts entered into at any time following the time of the revision, but will not affect contracts made before the time of the revision.

11. Assignment

11.1. You hereby agree that we may assign, transfer, sub-contract or otherwise deal with our rights and/or obligations under these terms and conditions - providing, if you are a consumer, that such action does not serve to reduce the guarantees benefiting you under these terms and conditions.

11.2. You may not without our prior written consent assign, transfer, sub-contract or otherwise deal with any of your rights and/or obligations under these terms and conditions.

12. No waivers

12.1. No breach of any provision of a contract under these terms and conditions will be waived except with the express written consent of the party not in breach.

12.2. No waiver of any breach of any provision of a contract under these terms and conditions shall be construed as a further or continuing waiver of any other breach of that provision or any breach of any other provision of that contract.

13. Severability

13.1. If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect.

13.2. If any unlawful and/or unenforceable provision of these terms and conditions would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

14. Third party rights

14.1. A contract under these terms and conditions is for our benefit and your benefit, and is not intended to benefit or be enforceable by any third party.

14.2. The exercise of the parties' rights under a contract under these terms and conditions is not subject to the consent of any third party.

15. Entire agreement

15.1. Subject to Section 9.1, these terms and conditions shall constitute the entire agreement between you and us in relation to the sale and purchase of our downloads and the use of those downloads, and shall supersede all previous agreements between you and us in relation to the sale and purchase of our downloads and the use of those downloads.

16. Law and jurisdiction

16.1. These terms and conditions shall be governed by and construed in accordance with Australian law.

16.2. Any disputes relating to these terms and conditions shall be subject to the exclusive jurisdiction of the courts of Australia.

17. Statutory and regulatory disclosures

17.1. We will not file a copy of these terms and conditions specifically in relation to each user or customer and, if we update these terms and conditions, the version to which you originally agreed will no longer be available on our website. We recommend that you consider saving a copy of these terms and conditions for future reference.

17.2. These terms and conditions are available in the English language only.

17.3. Our GST registration number is ABN 92 121 765 464.

18. Our details

18.1. This website is owned and operated by My Health Explained Pty Ltd

18.2. We are registered in Australia under ABN number 92 121 765 464, and our registered office is at 228A Harbour Drive, Coffs Harbour NSW, 2450, Australia.

18.3. Our principal place of business is at 228A Harbour Drive, Coffs Harbour NSW, 2450, Australia.

18.4. You can contact us:

a. by post, using the postal address above;

b. using our website support form;

c. by email, using the email address published on our website from time to time.


My Health Explained Privacy policy

1. Introduction

1.1. We are committed to safeguarding the privacy of our website visitors; in this policy we explain how we will treat your personal information.

1.2. We will ask you to consent to our use of cookies in accordance with the terms of this policy when you first visit our website. By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

2. Collecting personal information

2.1. We may collect, store and use the following kinds of personal information:

a. information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths;

b. information that you provide to us when registering with our website (including your email address);

c. information that you provide when completing your profile on our website (including your name, profile pictures, gender, date of birth, diabetes type, diabetes interests, profiling information you enter in our profiling form);

d. information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (including your name and email address);

e. information that you provide to us when using the services on our website, or that is generated in the course of the use of those services (including the timing, frequency and pattern of service use);

f. information relating to any purchases you make of our content OR services or any other transactions that you enter into through our website (including your name, address, telephone number, and email address);

g. information that you post to our website for publication on the internet (including your user name, your profile pictures and the content of your posts);

h. information contained in or relating to any communication that you send to us or send through our website (including the communication content and metadata associated with the communication); and

i. any other personal information that you choose to send to us.

2.2. Before you disclose to us the personal information of another person, you must obtain that person's consent to both the disclosure and the processing of that personal information in accordance with this policy.

3. Using personal information

3.1. Personal information submitted to us through our website will be used for the purposes specified in this policy or on the relevant pages of the website.

3.2. We may use your personal information to:

a. administer our website and business;

b. personalise our website for you;

c. enable your use of the services available on our website;

d. send you goods purchased through our website;

e. supply to you services purchased through our website;

f. send statements, invoices, and collect payments from you;

g. send you non-marketing commercial communications;

h. send you email notifications that you have specifically requested;

i. send you our email newsletter, if you have requested it (you can inform us at any time if you no longer require the newsletter);

j. send you marketing communications relating to our business or the businesses of carefully-selected third parties which we think may be of interest to you, by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications);

k. provide third parties with statistical information about our users (but those third parties will not be able to identify any individual user from that information);

l. deal with enquiries and complaints made by or about you relating to our website;

m. keep our website secure and prevent fraud; and

n. verify compliance with the terms and conditions governing the use of our website.

3.3. If you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the licence you grant to us.

3.4. Your privacy settings can be used to limit the publication of your information on our website, and can be adjusted using privacy controls on the website.

3.5. We will not, without your express consent, supply your personal information to any third party for the purpose of their or any other third party's direct marketing.

3.6. All our website financial transactions are handled through our payment services provider, Stripe. You can review the provider's privacy policy at https://stripe.com/au/privacy/ .

3.7. We will share information with our payment services provider only to the extent necessary for the purposes of processing payments you make via our website, refunding such payments and dealing with complaints and queries relating to such payments and refunds.

4. Disclosing personal information

4.1. We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this policy.

4.2. We may disclose your personal information to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes set out in this policy.

4.3. We may disclose your personal information:

a. to the extent that we are required to do so by law;

b. in connection with any ongoing or prospective legal proceedings;

c. in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);

d. to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling; and

e. to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

4.4. Except as provided in this policy, we will not provide your personal information to third parties.

5. International data transfers

5.1. Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this policy.

5.2. Information that we collect may be transferred to the countries that have different data protection laws.

5.3. Personal information that you publish on our website or submit for publication on our website may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others.

5.4. You expressly agree to the transfers of personal information described in this Section 6.

6. Retaining personal information

6.1. This Section 7 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal information.

6.2. Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

6.3. Without prejudice to Section 7.2, we will usually delete personal data falling within the categories set out below at the date/time set out below:

a. All personal data will be deleted within 7 days of request.

6.4. Notwithstanding the other provisions of this Section 7, we will retain documents (including electronic documents) containing personal data:

a. to the extent that we are required to do so by law;

b. if we believe that the documents may be relevant to any ongoing or prospective legal proceedings; and

c. in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).

7. Security of personal information

7.1. We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

7.2. We will store all the personal information you provide on our secure (password- and firewall-protected) servers.

7.3. All electronic financial transactions entered into through our website will be protected by encryption technology.

7.4. You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

7.5. You are responsible for keeping the password you use for accessing our website confidential; we will not ask you for your password (except when you log in to our website).

8. Amendments

8.1. We may update this policy from time to time by publishing a new version on our website.

8.2. You should check this page occasionally to ensure you are happy with any changes to this policy.

8.3. We may notify you of changes to this policy by email or via a message on our website.

9. Your rights

9.1. You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to:

a. the payment of a fee (currently fixed at USD 10); and

b. the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).

9.2. We may withhold personal information that you request to the extent permitted by law.

9.3. You may instruct us at any time not to process your personal information for marketing purposes.

9.4. In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.

10. Third party websites

10.1. Our website includes hyperlinks to, and details of, third party websites.

10.2. We have no control over, and are not responsible for, the privacy policies and practices of third parties.

11. Updating information

11.1. Please let us know if the personal information that we hold about you needs to be corrected or updated.

20. Our details

20.1. This website is owned and operated by My Health Explained Pty Ltd

20.2. We are registered in Australia under ABN number 92 121 765 464, and our registered office is at 228A Harbour Drive, Coffs Harbour NSW, 2450, Australia.

20.3. Our principal place of business is at 228A Harbour Drive, Coffs Harbour NSW, 2450, Australia.

20.4. You can contact us:

a. by post, using the postal address above;

b. using our website support form;

c. by email, using the email address published on our website from time to time.

Cookie policy

1. Introduction

1.1. Our website uses cookies.

1.2. By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

2. About cookies

2.1. A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

2.2. Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

2.3. Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

2.4. Cookies can be used by web servers to identify and track users as they navigate different pages on a website and identify users returning to a website.

3. Our cookies

3.1. We use both session and persistent cookies on our website.

3.2. The names of the cookies that we use on our website, and the purposes for which they are used, are set out below:

a. we use cookie name myhealthexplained.com to recognise a computer when a user visits our website, track users as they navigate the website, enable the use of a shopping cart on the website, improve the website's usability, administer the website, prevent fraud and improve the security of the website, personalise the website for each user, target advertisements which may be of particular interest to specific users, validate authenticated users sessions, and facilitate the use of our website search engine.

4. Analytics cookies

4.1. We use Google Analytics, to analyse the use of our website.

4.2. Our analytics service provider generates statistical and other information about website use by means of cookies.

4.3. The analytics cookies used by our website have the following names: _ga, _gat, __utma, __utmt, __utmb, __utmc, __utmz and __utmv.

4.4. The information generated relating to our website is used to create reports about the use of our website.

4.5. Our analytics service provider's privacy policy is available at: [ http://www.google.com/policies/privacy/ .

5. Blocking cookies

5.1. Most browsers allow you to refuse to accept cookies; for example:

a. in Internet Explorer (version 11) you can block cookies using the cookie handling override settings available by clicking "Tools", "Internet Options", "Privacy" and then "Advanced";

b. in Firefox (version 47) you can block all cookies by clicking "Tools", "Options", "Privacy", selecting "Use custom settings for history" from the drop-down menu, and unticking "Accept cookies from sites"; and

c. in Chrome (version 52), you can block all cookies by accessing the "Customise and control" menu, and clicking "Settings", "Show advanced settings" and "Content settings", and then selecting "Block sites from setting any data" under the "Cookies" heading; and

d. in Safari (version 52), you can block all cookies by accessing the "Safari Preferences" menu, and clicking "Privacy", clicking any of the options in the “Cookies and website data” or click “Manage Website Data” to delete the cookies shown in the list of the actual sites you have stored.

5.2. Blocking all cookies will have a negative impact upon the usability of many websites.

5.3. If you block cookies, you will not be able to use all the features on our website.

6. Deleting cookies

6.1. You can delete cookies already stored on your computer; for example:

a. in Internet Explorer (version 11), you must manually delete cookie files (you can find instructions for doing so at http://windows.microsoft.com/en-gb/internet-explorer/delete-manage-cookies#ie=ie-11 );

b. in Firefox (version 47), you can delete cookies by clicking "Tools", "Options" and "Privacy", then selecting "Use custom settings for history" from the drop-down menu, clicking "Show Cookies", and then clicking "Remove All Cookies"; and

7. in Chrome (version 52), you can delete all cookies by accessing the "Customise and control" menu, and clicking "Settings", "Show advanced settings" and "Clear browsing data", and then selecting "Cookies and other site and plug-in data" before clicking "Clear browsing data"; and

8. in Safari (version 10), you can delete one or all cookies by accessing the "Safari Preferences" menu, and clicking "Privacy", clicking “Manage Website Data” to delete the cookies shown in the list of the actual sites you have stored.

8.1. Deleting cookies will have a negative impact on the usability of many websites.

Our details

21.1. This website is owned and operated by My Health Explained Pty Ltd

21.2. We are registered in Australia under ABN number 92 121 765 464, and our registered office is at 228A Harbour Drive, Coffs Harbour NSW, 2450, Australia.

21.3. Our principal place of business is at 228A Harbour Drive, Coffs Harbour NSW, 2450, Australia.

21.4. You can contact us:

a. by post, using the postal address above;

b. using our website support form;

c. by email, using the email address published on our website from time to time.